Drive Enrolment & Engagement with Live Chat

In a post-COVID world, private and independent school enrolment has shifted.  While some schools are back on track, many are struggling this year to reach numbers that are necessary to maintain programs and faculty.  Based on our own experience at SchoolAdvice, live chat has been the best tool for driving engagement and growing our business.  This blog offers private and independent schools some strategies for implementing live chat for their schools. ​If you wish to connect to learn more, schedule a free 30 minute consult.

Some key advantages of implementing live chat


Live chat allows visitors to the school’s website to receive immediate assistance and support. It provides an instant connection between the school and its audience, enabling quick responses to inquiries, concerns, or issues. This real-time support enhances student/parent satisfaction and engagement.


Live chat facilitates seamless communication between prospective students, current students, parents, and school staff. It allows for direct interaction, enabling individuals to ask questions, seek guidance, or request information without the need for phone calls or emails. This enhances communication efficiency and helps in building stronger relationships.


Live chat enables personalized assistance tailored to individual needs. School representatives can have one-on-one conversations, understand specific requirements, and provide customized guidance or support. This personalized approach can lead to higher levels of satisfaction, builds confidence in the school, and a better overall experience for website visitors.


Live chat provides a convenient and accessible means of communication for website visitors. People can reach out to the school’s staff from anywhere, at any time, as long as they have an internet connection. This inclusivity ensures that individuals with different schedules, time zones, or accessibility needs can engage with the school easily.


With live chat, issues and concerns can be addressed promptly. School staff can provide step-by-step instructions, troubleshooting guidance, or relevant resources in real-time, minimizing delays and frustrations. This efficiency in issue resolution can improve customer satisfaction and prevent potential problems from escalating.


Many live chat platforms offer analytics and reporting features. These tools can provide valuable insights into website visitor behavior, commonly asked questions, popular topics, and other metrics. Schools can leverage this data to identify trends, improve their services, optimize website content, and enhance the overall user experience.


Live chat can be a cost-effective communication solution for schools. It reduces the need for extensive phone support or additional staff, as representatives can handle multiple chat conversations simultaneously. This efficiency helps in managing resources effectively and may result in cost savings for the school

Options and Implementation


There are many live chat applications available today.  Some are free to install but most come at a monthly cost.  If the school has a dedicated in-house web manager or web service provider it can be fairly straight forward to set-up. Hosting one’s own live chat service means staff members must be available 24/7 to respond.  And for schools attracting international families, language may be an issue. For many schools this may not be a practical or workable solution. 


Live Admins, a SchoolAdvice Partner, provides 24/7 personalized live chat solutions for a large number of businesses, schools, and universities.  This can be the ideal solution for schools looking for all the advantages of live chat without having to dedicate staff and additional resources. Available 24/7 in multiple languages, Live Admins  can be a cost-effective communication solution for schools. Click here to request a 30 day free trial.

Read More

News From Our Blog

Revolutionizing Education: Online Individualized Learning and AI Teachers

Revolutionizing Education: Online Individualized Learning and AI Teachers

In recent years, the landscape of education has been rapidly evolving, driven by advancements in technology and a shift towards personalized learning experiences. With the rise of online individualized education platforms and the development of AI-powered bots capable of acting as human teachers, the future of pre-university education is taking on a new shape. Let’s delve into how these developments are revolutionizing the way we approach learning at the pre-university level.

Personalized Online Learning

Personalized Online Learning

In recent years, online education has taken the spotlight, offering an alternative and popular choice for pre-university students. With personalized online learning gaining prominence, the traditional brick-and-mortar schools are no longer the sole option. This innovative approach brings forth a multitude of advantages over conventional classroom learning, leading to improved academic outcomes and fostering individualized growth. Join us in this blog post as we explore the exciting benefits of personalized online secondary school education.

Quebec students are exploring Grade 12 options

Quebec students are exploring Grade 12 options

Recent language law reforms in Quebec, known as Bill 96 (Law 14), have been implemented to safeguard the French language. These reforms bring about new restrictions and curriculum changes for English language CEGEPs. Notably, the enrollment of English CEGEP students will be limited to a maximum of 17.5% of the entire CEGEP network. Starting in 2024, English CEGEP students will be required to take five courses in French. Students with a Certificate of Eligibility (COE) have the option to take all five credits as French as a Second Language courses or mix regular courses in French. On the other hand, students without a COE must choose a combination of French as a second language and regular classes in French. Additionally, students without a COE must pass an exam in French called Épreuves uniformes en langue d’enseignement et littérature (ÉULEL) in order to graduate, a requirement also applicable to French CEGEP students.


Submit a Comment

Your email address will not be published. Required fields are marked *

376 Victoria Avenue #200
Westmount, QC Canada, H3Z 1C3

Privacy Policy
Cookie Policy
Terms and Conditions
Green Hosting Badge